Shipping Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only (Which is not being offered, at this moment, by us). For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Panwalafoods is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Panwalafoods is in no way responsible for any damage to the order while in transit to the buyer. All major credit cards are accepted.

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or call us at +91 99131 66432, +91 87340 90801

How the delivery charge is calculated for multiple units and some products :

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.

Thus, a customer who orders three packets weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing of one kg. Minimum shipping charges are for One Kg (1000 gms). Per Kg delivery fee is calculated by the program on the basis of shipping address mentioned by the customer on order page.

The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. The delivery cost of a consignment weighing 1 Kg to be shipped within India may vary from INR 20 to INR 150, depending on location of delivery.

The delivery charge is arrived at by multiplying the weight of the product with the slab rate. Thus, the delivery cost of a consignment weighing 3 Kg to Hyderabad (India) will be (MRP+(3*80)) = MRP + INR 240.

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