Refund Policy

Panwalafoods believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Panwalafoods marketing team has obtained on special occasions like Pongal, Diwali, Valentine Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • We does not accept cancellation requests for perishable items like eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
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